Shipping policy
Shipping Policy
We currently ship to Finland and selected countries within the European Union.
Processing Time
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
Most orders are expected to arrive within approximately 6–15 business days after shipment. Delivery times are estimates and may vary depending on the destination, carrier, product availability, customs processing, and other circumstances outside our control.
Shipping Costs
Nooko Living currently offers free standard shipping to the destinations available at checkout.
Multiple Packages
Products may be shipped from different suppliers or warehouses. If your order contains multiple products, they may arrive separately and at different times. You will not be charged additional shipping fees because an order is delivered in multiple packages.
Customs, Import VAT and Import Charges
Some products may be shipped from outside the European Union. Where import VAT, customs duties, carrier handling fees, or other import charges have not been collected at checkout, these may be charged to the recipient upon import or delivery. The customer is responsible for such charges where applicable. Any applicable charges will depend on the destination country and the circumstances of the shipment.
Incorrect Addresses
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us at nookooliving@gmail.com and we will investigate the shipment.
Contact
If you have any questions regarding shipping or your order, please contact us at nookooliving@gmail.com.
NOTE FOR THE CUSTOMERS!
International Shipping & Import Charges
We offer free shipping to our customers across the EU.
Some of our products are shipped directly from our international suppliers. For orders shipped from outside the EU, customers may be responsible for import VAT and any applicable customs clearance or handling fees upon delivery.
Where these charges are not collected at checkout, the customer acts as the importer and may be contacted by the delivery provider to complete customs clearance and arrange payment.
We recommend checking your country's import requirements before ordering. If you have any questions about your delivery, our customer support team will be happy to help.
Delayed or Lost Orders
If your order has not arrived within 30 days of the estimated delivery timeframe, please contact us. We will investigate the shipment with the carrier. If the package is confirmed lost, or cannot be delivered within a reasonable additional timeframe, you may be eligible for a replacement or full refund in accordance with applicable consumer law.